Vacancy

Customer Success Manager

From dusk till dawn and even at night, somewhere, sometime a company is always under attack. At The Collective, our customer’s security is always on our minds, and we are passionate about helping them improve their security posture. We help them by identifying new attack vectors, fortifying defenses, responding to incidents and attacks as they occur, all through the smart use of technology.

 

We have a fantastic opportunity to join our commercial team as a Customer Success Manager. This role focuses on leading a customer portfolio, acting as a key contact and digital advisor throughout their security maturity journey. Your mission is simple: help customers be more secure by driving adoption of new technology and new services, collaborate with marketing and solution teams for successful campaigns, and support customers in every step of their journey.

What will your typical activities look like?

 

Although every day will be different and it’s impossible to predict what each day will look like, you will join an amazing team of people with whom you will:

  • Engage with Customers from any level
  • Align business challenges with Technical Solutions and act as a bridge between business leaders and solution architects. 
  • Identify new opportunities or market opportunities both for new and existing customers
  • Support our Marketing team to provide the necessary collateral for marketing campaigns
  • Interact with prospects on several events
  • Maintain a healthy relationship with our Vendors and Partners
  • Manage the budgets of our Customers and act on their behalf to achieve their goals and support their growth. 

Whom are we looking for?

 

We don't hire for experience or prestige. We're looking for upcoming talent, ready to conquer the world and become a frontrunner in the world of Cyber defense. Someone who's brave enough to lead the Customer to Success:

 

  • You love a challenge and you're eager to learn the benefits of our services and solutions. 
  • You don't shy away from the technical side of things. On the contrary!
  • You are willing to go the extra mile to support our customer’s success and security.
  • You can easily connect with prospects and spot their challenges. 
  • You can think outside the box and bring new insights to our solutions team to improve our services. 
  • You are fluent in Dutch and English, both verbally and in writing. French is an added bonus.
  • You embrace lifelong learning and aren’t shy about learning new things.

Although we fully support working remotely, living in Belgium or The Netherlands will make getting together with your colleagues a lot easier.

 

 

Why choose to work with us?

Working with The Collective means joining a family of like-minded people, all eager to learn from one another. We are front-runners when it comes to adopting new technologies and are always looking for newer and better ways to handle things.
As such, we provide ample opportunity to learn, test, grow and have fun. We’re on a magnificent journey, and would love to have you as part of it. Not convinced yet? Here are some other reasons why it's awesome to work with us:

  • We hire for attitude and train for skills.
  • To support you in your journey, we offer a myriad of learning opportunities, including the opportunity to attend various trainings.
  • We want you to have fun in what you do. People that have fun in what they do just do a better job. Period.
  • Learning is one thing, but what really makes an expert is experience. Experience you gather through interesting and challenging projects. You’ll be working with a variety of customers of all sizes throughout the world, helping them on a myriad of projects.
  • A competitive and flexible remuneration package with excellent fringe benefits, including a company car (Belgium), extensive health insurance (including non-hospitalization costs, teeth, etc.), phone, laptop, group insurance, homework allowance, home equipment allowance, travel insurance, additional days maternity or paternity leave, etc.
  • The opportunity to make a difference and shape the future of our organization together with the rest of The Collective.

 

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